IT Support Services

Australia’s best managed IT service provider for medium-sized organisations. Receive expert support and advice across a full range of IT infrastructure services.

IT that just works.

Whether you're looking for managed IT support you can rely on, ways to improve productivity, increase security, or simplify your IT infrastructure, First Focus has a solution to help you feel confident with your IT stack.

IT support services

Award Winning Managed Services. Year after year.

Australia's best managed service provider - Cloudtango

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IT support services we provide

First Focus provides a full range of IT assistance including help desk, on-site and remote support, with expertise across all of your infrastructure needs. We are one of the fastest growing and most successful support providers throughout Australia and New Zealand.

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Service Desk and Field Support

We specialise in fixed price unlimited support offerings that combine help-desk onsite and remote support. With 24/7 assistance available in all capital cities.

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Managed Security Services

Our team of CISSP-certified security experts and our selection of best-in-class products will keep your business protected against network breaches, hackers and human error.

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Managed Cloud Services

Our team of CISSP-certified security experts and our selection of best-in-class products will keep your business protected against network breaches, hackers and human error.

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Desktop and device management

We'll keep your workforces desktops and devices as secure and functional as possible while simultaneously protecting the surrounding network.

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Managed Connectivity Services

We'll keep your workforces desktops and devices as secure and functional as possible while simultaneously protecting the surrounding network.

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Back Up and Disaster Recovery

Industry leading technology allows us to deliver a flexible tailored backup solution with a variety of recovery options when you need them most.

No Lock-In Contracts

Our ‘no risk’ approach means we have no lock-in contracts. A true partnership doesn’t require contractual handcuffs. Our flexible terms and service guarantees remove your commercial risk and do away with the need for long-term contracts.
 
We pay no sales commissions, employ no specialist sales staff and are vendor agnostic.
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IT Support Plans To Suit Your Business

We offer a range of plans with the depth, breadth, and coverage to suit every business. Each plan includes options so you can tailor the options to requirements today and alter as your needs change. With no lock-in contracts and no sales commissions, we’re here to serve your interests, not ours.

 

IT Support from Australia's No.1 Rated Managed IT Provider

Get IT help that frees you to focus on core activities. Talk with a professional team today and experience truly unlimited IT support.

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Rapid response Field Service

With First Focus, you can have true 24/7 IT help whenever you need it.

Access the resources of our 220+ full-time staff members, plus 100 certified agents and contractors, for your on-site and project work throughout Australia and New Zealand.

View Our Locations

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A Service Desk that fits you

Receive all of the benefits of a big Service Desk, with more personal service. Our team operates in smaller ‘pods’ that assist specific clients to provide familiar, personal service.

Our Service Desk is armed with the best remote management and help desk software available on the market. Our ticketing system is ITIL based, and our team uses a sophisticated call centre solution to manage your calls with maximum efficiency.

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Experience the First Focus difference

Here's why hundreds of business choose us

17 +

Year in Business

24/7

IT Support

1st-3rd

Level Technicians

100%

Australian Owned

What Our Clients Say

We support tens of thousands of end-users across hundreds of customers, and offer over 17 years experience. Here's what our clients say.

Friendly and Helpful IT Support

I have been working with First Focus for over 7 years. Throughout those years I have had a very positive experience with excellent services being provided, along with friendly and helpful support.

First Focus have a professional approach with a knowledgeable team who are efficient when responding to tickets and very effective in solving problems.

Shannyn Pickford

Office Manager at St Martins Properties

IT One Stop Shop

First Focus are our one-stop-shop for everything related to IT and they are always ready to adapt to our changing needs.

heir ticketing system is responsive and easy to use, with a simple escalation system for time-driven issues. Their people bring a depth of knowledge that is deeply appreciated. They’re reliable, innovative, cost-effective, and get things done on time.

Paul Mannering

Business Support Team Lead at BMT Defence and Security Australia

Complete IT Support

From the outset we received excellent service from First Focus. The skill and understanding displayed by First Focus have convinced us to entrust them to host and manage our entire environment.

Their initial support to us was limited to Desktop support and ad-hoc consultancy – today, they have successfully managed the transfer of our existing infrastructure to a hosted environment

Johan Steyn

Chief Operating Officer at Centrepoint Alliance

Discover Unlimited IT Support Today

Get IT help that frees you to focus on core activities. Talk with a professional team today and experience truly unlimited IT support.
 

Expert and Reliable Business IT Support

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IT Support from Australia's No.1 Rated Managed IT Provider

Get IT help that frees you to focus on core activities. Talk with a professional team today and experience truly unlimited IT support.

Contact Us Today